Advanced logging is accessed from the Preferences under Advanced Settings in the Tools menu. Enabling these logs gives a trace of the software’s activity used for troubleshooting purposes by the Genie9 technical support team.

To Enable Advanced logging:

  1. Open the Dashboard.
  2. Go to Tools, select Advanced Settings, and click on Preferences.
  3. Under General, select Enable advanced logging for debugging.
  4. Click Open advanced logs folder.
  5. Click Ok to save changes.
  6. Replicate the scenario and send the logs from the advanced logs folder which is: %appdata%\Genie9\GenieTimeLine\Jobs\{F4298088-7F22-4808-98AC-50A36B17C7A9}\Logs