General

  • Genie9 Support2

The General page of the Preferences window provides means to set:

Auto update

This will enable Genie Timeline to check Genie9’s servers for latest enhancements or patches of the software.

To disable updates:

  • Under Auto update select Disable auto update.

To enable updates:

  • Under Auto update, select Check for updates on a weekly basis.

Enable Advanced Logging

Advanced logging will give a trace of the software’s activity used for troubleshooting purposes by the Genie9 technical support team.

  1. Select Enable advanced logging for debugging.
  2. Click Open advanced logs folder.
  3. Click OK to save changes.
  4. Replicate the scenario ;and send the logs.