Advanced logging is accessed from the Preferences under Advanced Settings in the Tools menu. Enabling these logs gives a trace of the software’s activity used for troubleshooting purposes by the Genie9 technical support team.

To Enable Advanced logging:

  1. Open the Dashboard.
  2. Go to Tools, select Advanced Settings, ;and click on Preferences.
  3. Under General, select Enable advanced logging for debugging.
  4. Click Open advanced logs folder.
  5. Click Ok to save changes.
  6. Replicate the scenario ;and send the logs from the advanced logs folder which is: %appdata%\Genie9\GenieTimeLine\Jobs\{F4298088-7F22-4808-98AC-50A36B17C7A9}\Logs