The General page of the Preferences window provides means to set:
Auto update
This will enable Genie Timeline to check Genie9’s servers for latest enhancements or patches of the software.
To disable updates:
- Under Auto update select Disable auto update.
To enable updates:
- Under Auto update, select Check for updates on a weekly basis.
Enable Advanced Logging
Advanced logging will give a trace of the software’s activity used for troubleshooting purposes by the Genie9 technical support team.
- Select Enable advanced logging for debugging.
- Click Open advanced logs folder.
- Click OK to save changes.
- Replicate the scenario ;and send the logs.